You have the right to a cooling-off period of 14 calendar days, during which time you may withdraw from this contract. The cooling-off period ends 14 days after the day on which you, or a third person you have designated but which is not the transport company, have physically taken possession of the items.
You must then immediately, and in all cases no later than 14 calendar days after the date on which you communicated to us your wish to cancel the agreement, return the goods to the same pick-up point, in perfect condition and in the original packaging; you are liable for any loss of value of the goods as a consequence of their use beyond what is necessary to ascertain their condition, characteristics and operation. You should handle the goods with care during the cooling-off period.
You have the right to assess the item and decide whether or not you wish to keep it, and to try it, as you would in the shop. Until you have decided to keep the item, you may not use it.
If you have used the item more than is necessary to ascertain whether or not you wish to keep it, you are liable for any loss of value. The owner of the online shop therefore has a right to compensation if a buyer sends an item back used.
Exercising your right to cancel
To exercise your right to cancel, you must inform Lucas Meubelen Haaltert of your wish to cancel the agreement, by reliable means (for example by post, fax or e-mail).
You can use the following text for this purpose:
CANCELLATION FORM TEMPLATE
To: Lucas Meubelen Haaltert
I hereby inform you of my wish to cancel the purchase agreement for the following goods:
…
Ordered on:
Received on:
Customer name:
Customer address:
Customer e-mail:
Signature of customer/s (only if this form is submitted on paper):
Date:
Refund after cancellation
As soon as the goods have been received by Lucas Meubelen Haaltert, subject to the conditions of the cooling-off period, the corresponding amount will be refunded within 14 calendar days.
Disputes
All disputes are subject to the exclusive jurisdiction of the courts having jurisdiction over our registered office. Information on alternative dispute resolution can be found at this link: http://ec.europa.eu/odr, but we reserve the right to submit disputes exclusively to the courts.